Refund Policy

⚠️ 100% Non-Refundable Policy

All UK ETA service fees are non-refundable once payment is processed

Once your payment has been processed and your application has been submitted to UK authorities, your service fee cannot be refunded under any circumstances.

1. Service Fee Policy

UK ETA charges a service fee in addition to the UK Government's ETA application fee. This service fee covers administrative costs, customer support, platform maintenance, and assistance in completing your application. Once your payment is processed and your application is submitted to UK Government authorities, your service fee is non-refundable under all circumstances.

2. Non-Refundable Scenarios

❌ Application Rejection

If rejected by UK authorities, the service fee is non-refundable. Rejection may occur due to ineligibility, incomplete information, or security concerns.

❌ Change of Mind

Requests for refunds due to change of mind cannot be accommodated. All payments are final upon submission.

❌ Processing Delays

If processing takes longer than expected, the service fee remains non-refundable. UK authorities control timelines.

❌ Incorrect Information

If rejected due to incorrect or fraudulent information, no refund will be issued. You are responsible for accuracy.

❌ Technical Issues

If you experience technical difficulties, the service fee remains non-refundable once payment is processed.

❌ Duplicate Applications

If you submit multiple applications, all service fees are non-refundable. Ensure you do not duplicate.

3. UK Government ETA Fee

In addition to our service fee, you must pay the UK Government's ETA application fee. This fee is separate and controlled by UK authorities. We cannot issue refunds for the UK Government fee. This fee is non-refundable regardless of whether your application is approved or rejected.

4. Payment Processing

Payments are processed immediately upon submission. Once payment is confirmed and your application is submitted, our service fee cannot be refunded. Review all information before submitting.

5. Disputed Charges

Contact billing@uketa.com immediately. We will investigate legitimate disputes. However, refunds are not issued once applications are submitted.

6. Rare Exceptions

Exceptional Circumstances Only

We may consider refunds only in exceptional cases:

•Service provider error preventing application
•Unauthorized or fraudulent charges
•System outages preventing submission
•Payment processing errors on our part

Submit requests to uk@traveleta.uk within 14 days. Each case is reviewed individually.

Questions About Our Refund Policy?